{"id":5449,"date":"2024-09-03T14:55:30","date_gmt":"2024-09-03T20:55:30","guid":{"rendered":"https:\/\/kaffee.com.sv\/claims-policy\/"},"modified":"2024-11-06T16:16:36","modified_gmt":"2024-11-06T22:16:36","slug":"claims-policy","status":"publish","type":"page","link":"https:\/\/kaffee.com.sv\/en\/claims-policy\/","title":{"rendered":"Claims Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Kaffee, we prioritize customer satisfaction. If any inconvenience arises with your product, you can initiate a claim for resolution. <\/p>\n\n<h2 class=\"wp-block-heading\">Deadline to file a claim<\/h2>\n\n<p class=\"wp-block-paragraph\">The customer has 48 hours from receipt of the order to file a complaint.<\/p>\n\n<h2 class=\"wp-block-heading\">Types of claims<\/h2>\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Manufacturing defects<\/strong>: If the product has manufacturing defects that affect its operation.<\/li>\n\n\n\n<li class=\"\"><strong>Incorrect product:<\/strong> If you have received a product that does not match the order placed.<\/li>\n\n\n\n<li class=\"\"><strong>Damaged product:<\/strong> If the product has been damaged during the shipping process.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Claim process<\/h2>\n\n<p class=\"wp-block-paragraph\">Send an email to manager@mubrosv.com with the reason for the claim. Be sure to include: <\/p>\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Clear photographs showing the defect, damage or error of the product.<\/li>\n\n\n\n<li class=\"\">A copy of your identity document.<\/li>\n\n\n\n<li class=\"\">The purchase invoice. If you do not have it available, we can verify the date of purchase in our records. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Evaluation of the claim:<\/h2>\n\n<p class=\"wp-block-paragraph\">We will evaluate your request within 2 to 3 business days and contact you to let you know if the claim is approved and what the next step will be.<\/p>\n\n<h2 class=\"wp-block-heading\">Resolution of the claim:<\/h2>\n\n<p class=\"wp-block-paragraph\">If the claim is approved, we will proceed to offer you the following resolution options, depending on the nature of the problem:<\/p>\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Product replacement:<\/strong> We will send a new product of the same type.<\/li>\n\n\n\n<li class=\"\"><strong>Full refund:<\/strong> A full refund will be issued using the same payment method used for the purchase.<\/li>\n\n\n\n<li class=\"\"><strong>Exchange for a product of equal value:<\/strong> You may choose to exchange the product for another product available in our store, as long as the value is equivalent.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Conditions to proceed with the claim<\/h2>\n\n<ul class=\"wp-block-list\">\n<li class=\"\">The product must be in its original packaging or in one that guarantees its protection during the return shipment.<\/li>\n\n\n\n<li class=\"\">All original accessories, manuals and packaging must accompany the product.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Exceptions and restrictions<\/h2>\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Offered or discounted products:<\/strong> May have additional restrictions for claims.<\/li>\n\n\n\n<li class=\"\"><strong>Food products:<\/strong> Not eligible for claims once opened, due to food safety regulations.<\/li>\n\n\n\n<li class=\"\"><strong>Normal wear and tear:<\/strong> Damage resulting from normal wear and tear of the product is not considered a defect.<\/li>\n\n\n\n<li class=\"\"><strong>Shipping address errors:<\/strong> Kaffee is not responsible for products shipped to incorrect addresses provided by the customer.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Kaffee, we prioritize customer satisfaction. If any inconvenience arises with your product, you can initiate a claim for resolution.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5449","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/pages\/5449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/comments?post=5449"}],"version-history":[{"count":2,"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/pages\/5449\/revisions"}],"predecessor-version":[{"id":5455,"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/pages\/5449\/revisions\/5455"}],"wp:attachment":[{"href":"https:\/\/kaffee.com.sv\/en\/wp-json\/wp\/v2\/media?parent=5449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}